FAQs
Everything you need to know about Casa Negra
Candle Safety
TRIM THE CANDLE ¼ INCH BEFORE AND AFTER EVERY BURN
DO NOT BURN CANDLE LONGER THAN 3 HOURS
NEVER LEAVE A CANDLE UNATTENDED
BURN CANDLE ON FIRE-RESISTANT SURFACES
KEEP AWAY FROM FLAMMABLE OBJECTS
DO NOT BURN FIRE NEAR CHILDREN OR PETS
DO NOT TOUCH, PICK UP, OR HOLD THE CANDLE WHILE LIT
PLEASE ALLOW THE CANDLE TO COOL AND WAX TO GET SOLID BEFORE TOUCHING OR MOVING IT.
FAILURE TO FOLLOW THESE SAFETY INSTRUCTIONS MAY RESULT IN A FIRE HAZARD AND/OR BODILY INJURY
Our Signature Wax Formula
Casa Negra candles are crafted with a signature wax blend, perfected to melt effortlessly and burn with quiet precision, a clean-burning wax blend—, slow burn, and beautifully balanced fragrance that fills a space without overwhelming it.
Fragrance Formulation
Our fragrances are crafted to the highest standards of quality and safety, developed in collaboration with master perfumers to create distinctive, candle-exclusive scents. Each formulation is a carefully balanced, proprietary blend designed for depth and lasting presence.
Our Vessel
Our signature matte black vessel features a soft, elegant finish designed with sustainability in mind, seamlessly complementing both indoor and outdoor spaces. The choice of black reflects Casa Negra's sleek, modern aesthetic.
Our Color
The black wax was a deliberate choice, embodying Casa Negra's signature design language and refined craftsmanship.
Our Packaging
Our packaging is thoughtfully designed to create a striking first impression and an elevated unboxing experience.
Casa Negra Candle Care
Initial Burn
Before lighting a candle for the first time, trim the wick to 1/4 inch to prevent flickering and smoke. Burn the candle until the top layer has melted and touched all sides of the container to avoid tunneling and memory rings. Avoid short burn times and place the candle on a secure surface for safety.
Trim the Wick
Remember to trim the candle wick to ¼ inch length after each burn to prevent flickering, smoke, and uneven burning.
How to Extinguish Our Candles
Please remember not to burn a candle for more than three hours at a time to prevent the vessel from overheating and causing damage. It's best to use a snuffer to extinguish the candle to avoid wax splashes or smoke. Keep the wick trimmed to ¼ inch and straightened for an even burn. Also, make sure to keep any debris and dust away from the candle's top layer.
Maximize the Candle Scent Throw
Open windows and doors for a softer scent and burn candles in smaller spaces with windows and doors closed for a stronger fragrance.
It is important to keep candles away from direct light or sunlight, as this may affect or change the wax color and fragrance.
When burning more than one candle at a time, keep three inches apart from each other to prevent overheating and damage to vessels.
GOVX FAQ's
What is GOVX?
GOVX is a platform that provides exclusive discounts to verified U.S. Military personnel, Veterans, First Responders, Law Enforcement, Educators, Government Workers, and Medical Professionals. It’s free to join and connects everyday heroes with brands that give back.
Who qualifies for GOVX savings on Casa Negra?
You qualify for GOVX savings if you’re a verified member of one of the following groups:
- U.S. Military (Active Duty, Veterans, National Guard, Reserves)
- First Responders (Firefighters, EMTs, Paramedics)
- Law Enforcement Officers
- Government Employees
- Educators (K–12 and college faculty/staff)
- Medical Professionals
How do I redeem my GOVX discount on your site?
It’s simple and seamless—just follow these steps:
1. Add your favorite Casa Negra products to your cart
2. At checkout, click the “Verify with GOVX” button
3. Log in or sign up to confirm your eligibility
4. Your exclusive discount will be applied instantly—no need to leave the site!
Do I need to create a new GOVX account to access the discount?
If you’re already a GOVX member, simply log in at checkout.
If you’re not a member yet, you can sign up during the checkout process—it only takes a minute and is completely free.
Can I use GOVX discounts with other promo codes?
GOVX-exclusive pricing cannot be combined with other discount codes or promotions. You’ll always get the best available offer tied to your GOVX status.
Why did Casa Negra choose to partner with GOVX?
One of our co-founders, Veronica, proudly served in the U.S. Army Reserves. This partnership is close to our heart and a small way to give back to those who dedicate their lives to service, safety, and community.
Is this discount available in-store or only online?
At this time, GOVX savings are available exclusively on our website.
Still Have Questions?
We're here to help you find the perfect scent for your space
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