QUESTIONS

Everything you need,

before you ask.

Answers on candle care, our formulation, the GOVX program, and how to make the most of your Casa Negra experience.

01
The First Burn

Burn your candle until the entire top layer of wax has fully melted to the edges — this prevents tunneling and sets the memory of the wax for every burn to follow.

02
Trim the Wick

Before every burn, trim the wick to ¼ inch. This is the single most important step for a clean, even flame — it prevents flickering, mushrooming, and excess smoke.

03
Burn Time

Limit each burn session to no more than 3 hours. Extended burning can overheat the vessel and degrade fragrance quality. Allow the wax to fully cool.

04
Scent Throw

For a stronger fragrance, burn in a smaller, closed space. Keep away from direct sunlight — UV exposure can shift the wax color and affect the fragrance over time.

05
Extinguishing

Use a snuffer to extinguish the flame — never blow it out. This avoids wax splatter, unwanted smoke, and wick displacement.

06
The Vessel

Once your candle has fully burned, the matte black concrete vessel is yours to keep. Clean with warm soapy water and repurpose as a planter, organizer, or display piece.

Safety Guidelines
✂️

Trim the wick to ¼ inch before and after every burn to prevent excess flame, smoke, and mushrooming.

Never burn for longer than 3 hours at a time. Allow the candle to fully cool before relighting.

👁

Never leave a burning candle unattended. Extinguish before leaving the room or going to sleep.

🪨

Burn only on a stable, heat-resistant surface.

🚫

Keep away from flammable materials.

🐾

Keep out of reach of children and pets.

Failure to follow these safety guidelines may result in fire hazard or bodily harm.
Inquiries
Why is my candle tunneling?
Tunneling happens when a candle is extinguished before the top layer of wax has fully melted to the edges. Always allow a full melt pool on the first burn.
My flame is flickering?
Extinguish, allow to cool, trim the wick to ¼ inch, and ensure it is away from drafts.
Can I burn multiple candles?
Yes, space them at least 3 inches apart to prevent heat damage to the vessels.
How do I store my candle?
Store in a cool, dry place away from sunlight. Use a lid to protect the wax surface and preserve the fragrance.
"Every element of a Casa Negra candle — wax, fragrance, vessel — is chosen with intention and refined through care."
Formulation & Materials
What type of wax do you use?
Casa Negra candles are crafted with a signature coconut-soy wax blend — clean-burning, toxin-free, and designed for a slow, even burn. Our blend is vegan and cruelty-free.
How are your fragrances developed?
Our fragrances are developed in collaboration with master perfumers, crafted to the highest standards. Each scent is a proprietary, candle-exclusive blend that anchors each fragrance within the Casa Negra identity.
Are your candles vegan and cruelty-free?
Yes. All Casa Negra candles are vegan and cruelty-free.
Tell me about the vessel.
The vessel is matte black concrete — designed to be kept. Weighted in the hand, minimal in form, built for rooms where things are chosen deliberately. It works indoors, it works outdoors, and it does not disappear on a shelf.
What is the expected burn time?
Approximately 70 hours when cared for properly — wick trimmed to ¼ inch, burn sessions kept to 3 hours maximum, and the first burn allowed to reach a full melt pool.
"One of our co-founders, Veronica, proudly served in the U.S. Army Reserves. This partnership is close to our heart — a small gesture of gratitude to those who give so much."
Program Details
What is GOVX?
GOVX is a verification platform that provides exclusive discounts to verified members of the U.S. Military, Veterans, First Responders, Law Enforcement, Educators, Government Workers, and Medical Professionals.
Who qualifies for the discount?
Eligible members include U.S. Military (Active, Veterans, National Guard, Reserves), First Responders, Law Enforcement, Government Employees, Educators, and Medical Professionals.
How do I redeem my discount?
Simply add products to your cart, click "Verify with GOVX" at checkout, and log in to confirm your eligibility. Your discount is applied instantly.
Can this be combined with other codes?
GOVX-exclusive pricing cannot be combined with other promotional codes.
Is this available in-store?
At this time, the GOVX discount is available exclusively through our website.
Ordering
What is your return and satisfaction policy?
Your experience with Casa Negra matters to us. If you are not completely satisfied with your order, please reach out to our team at our contact page and we will make it right. Please review our full Refund Policy for complete details.
Do you offer gift packaging?
Yes. Every Casa Negra order arrives in thoughtfully designed, impeccably finished packaging built to elevate the unboxing experience. For curated gift sets, visit our gifting page.
Is shipping carbon-neutral?
Every Casa Negra order is shipped carbon-neutral. Luxury, in our view, carries responsibility — for the environment and the communities we are part of. For more on our commitments, visit our Sustainability page.
How do I reach you for other questions?
We're here to help you find the perfect scent. Reach our team directly through our Contact page — we respond to all inquiries with care and intention.

Still Have Questions?

Still deciding? We know this collection well. Let us help.

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